Mandy Thorn MBE | Chairman
Thank you so much for the support you recently provided to my company which enabled us to act positively to an emerging negative situation. Your mock inspection and subsequent report shaped our response and focussed our minds to make some difficult but necessary decisions which have had an immediate positive impact and most importantly have ensured that we are able to continue to deliver excellent care to our clients through providing our staff with the support they deserve.
Steve Kenny | Associate Director
“Their extensive experience in the care field, as well as their understanding of the unique position of Care Homes in Administration, has provided reassurance to the commissioning and regulatory authorities, service users, their families, staff and stakeholders. I have no hesitation in recommending BKR.”
We have worked with BKRCC on various occasions and have found them to be professional with an in-depth understanding of the sector. Their no-nonsense, pragmatic approach is valuable both in turn arounds and active transactions.
Ernie Graham | Owner
“We have found BKR to be very knowledgeable in their field and to be very responsive when the need for consultancy advice is identified. They have the ability to provide practical quality management solutions, whilst working collaboratively with the management and staff of the service”
Ian J Crompton ACIB | UK Head of HealthCare Banking Services | SME Banking | Commercial Banking
“CQC is such an important issue in Health Care and a poor report can have a knock on to a business’s finances. If problems do occur taking early decisive action is important and firms like BKRCC can provide significant support thanks to their understanding of the regulations and their experience.”
Cinnamon Luxury Care
Cinnamon Care Collection engaged BKR Care Consultancy to undertake a series of independent reviews of its services as part of of extensive Quality Assurance program.
We found the BKR Care Consultancy team had an in depth knowledge of not only regulation and compliance matters but also the working practices of services. Cinnamon Care Collection services have benefited from the expertise of the BKR Care Consultancy team and we would not hesitate to recommend them to other Providers.
Vicky Craddock | Operations Directors | Maria Mallaband Care Group
We have recently engaged BKR to assist in providing external oversight into some of our services following which the results have been used as a bench mark for continuous improvement.
Bhavna and her team are extremely professional with a detailed approach whilst being responsive to our needs and respectful of our residents and we look forward to continuing to work together in the future.
We commissioned BKRCC to do some mock inspections at our services in England and Scotland. We were very impressed by their knowledge and experience and asked them to do a full review of our governance, quality assurance systems and provide dementia mapping for the company.
“…the support Bhavna and her team have shown us has been amazing. Certainly more than we bargained or expected! For your superb service, I can only say, Thank you, Thank you, Thank you!…”
The BKRCC family are a distinguished consultancy. Their knowledge and expertise are unrivalled in the Health & Care Sector and the breadth of their offering means they really are the ‘go to’ consultancy. We recommend them, almost on a daily basis, to our clients and contacts. Bhavna, Mike and Charlie are all first class and most of all, a pleasure to work with, even in the most challenging of circumstances.
Bhavna and BKR Care consultancy team are proving to be the “go to” consultants regarding regulatory issues within the social care sector. We have recommended the team to a number of our clients and won’t hesitate to do so in the future, as we and have received very positive feedback about the results achieved.
Kishen Sachdev | Owner/Manager
Working with Bhavna was excellent! All communication was clear and precise and to the point. Bhavna made me feel very comfortable and provided me with reassurance in every way.
Her work is of the highest standard and her knowledge and documentation is excellent. I would have no hesitation in using Bhavna for her services again.
John Lowe | Director
We have just had our latest CQC inspection and we were found to be fully compliant.
We met Bhavna at a very low point as our manager had literally ‘walked out’ during a CQC inspection. Bhavna told us that you would handle everything… [her] past experience as a CQC inspector meant that when she intervened on our behalf she was listened to by the inspectors.
By implemented new working practises, that involved very simple changes for the staff to follow, but which if followed meant that the same problems would never occur again.
Bhavnas ability to communicate with everyone at different levels meant that they all felt valued for their efforts, this is not a trait that everyone possesses and is something that I am sure comes from many years of dealing with providers when you worked ‘for the other side’.
I can only add that despite my twenty three years as a provider having met you and worked with you I now feel that I am better provider as a result.
Tony and I would like to take this opportunity to thank you for all your support and professional advice in obtaining our Care Quality Commission Registration. Your help with up to date policies and procedures has been invaluable to our Company Freedom Support Solutions Ltd. Your support whilst registering as a manager, ensuring that all documentation was completed to the CQC standards and being only a phone call away when extra support was needed has made the whole process so much less time consuming and stressful.
Matt Richards | Director
If you are feeling uncertain about your compliance, call Bhavna and her team. She’ll put things right and provide lots of reassurance and clarification.
Helena Little | Director of Care
BKR Care Consultancy undertook a Quality Assurance Project and independent review of Abbeyfield policies and procedures. At all times we found the consultant, Bhavna Keane-Rao, to be professional, honest, open, transparent and efficient. The end report was off high standard.
Graham Harper | Healthcare Director | Specialist and Acquisition Finance
The Bank has engaged BKR Care Consultancy Ltd as well as a number of our clients and we have been impressed with their knowledge of the social care sector, their commitment to improve performance and the operational implementation of the regulatory framework.
They have successfully helped our clients with a wide range of compliance and operational issues; sometimes turning business threats into opportunities and helping clients to build a closer relationship with commissioning authorities and CQC.
Their core ethos is putting excellent care first and I would be happy to recommend them.
Janice Hayward | Operations Director
I have recently engaged BKR Care Consultancy and would highly recommend their services in assisting providers in areas of continuous improvement and compliance. The team are professional, knowledgeable and effective. In particular it is their ability to encourage and engage with staff at all level which leads to success.
Sally Jugon | Owner
When we had compliance issues we engaged the services of BKRCC and with their support and guidance we have subsequently come through our inspections and CCG monitoring with flying colours resulting in full occupancy along with a waiting list. We are currently using BKRCC for management support, monitoring and QA and with their ongoing support our reputation has grown as we continue to strive to provide an excellent service…
Fiona Lawn | Operations Director
BKR Care Consuiltancy has provided an excellent service. We commissioned them to conduct independent spot checks, investigations and inspections.This has all contributed to our quality assurance. I would highly recommend their support and services.
KMC Consultancy Services
We commissioned BKR Care Consultancy to assist us in obtaining planning permission for a C2 dwelling in one of our current projects in Leicester. Working with BKR Care Consulancy has certainly supported our planning application in a highly professional manner.
The work produced by BKR Care Consultancy has been approved by the local authority and helped us to solve all technical queries in the most efficient way. We would highly recommend BKR Care Consultancy as we consider they provide consistent support service and deliver all expectations.
Anuj Advani | Operations Manager
We first approached BKR Care Consultancy to help us achieve compliance in one of our provisions. We were under immense pressure to meet regulatory demands and had a provision with nobody to manage the change. It was clear from the offset that we had some serious issues across the board that needed addressing with a matter of urgency and with immediate effect.
Working with Bhavna was an absolute privilege, her in-depth knowledge and experience around the industry has been beneficial for everyone in the organisation and, more importantly, for those who receive our services. We believe her effective communication skills, her professionalism and her understanding of our situation was key to ensure good practise and successful outcomes.
As a result of BKR Care Consultancy coming into our organisation we are now fully compliant. We feel we are moving from strength to strength, ensuring that we continually provide and maintain a great quality service.
We cannot thank BKR Care Consultancy enough for their input and everlasting imprint on our organisation.
Jabriel Raja | Director
… our case was extremely high priority and we had less than 48 hours before our first meeting for which we needed a concrete plan. Without wasting any time, BKRCC were able to very quickly call upon a fantastic team of skilled consultants with varying but relevant experience to help us manage the challenge. The teams ability to grasp the gravity of the situation, the need to hit the ground running and produce results was exceptional. We were able to meet the short term and long term targets thanks to everyone hard work and dedication to the project. I would not hesitate for a moment to recommend BKR Care Consultancy to anyone.
Heritage Care commissioned Bhavna to undertake a piece of work reviewing an internal investigation into a complaint. This was completed with great thoroughness and sensitivity and well within agreed timescales. The final report was very comprehensive.
Bhavna demonstrated her ability to gather information, analyse situations critically and identify positive solutions to move things forward. In my experience of working with Bhavna when she was with CQC and since she set up her consultancy I have found her willing to challenge, being very clear on the standards that should be in place, using her extensive expertise from her many years with CQC.
She has an excellent knowledge about the Adult Social Care regulatory framework and how to implement this operationally. Her personal skills are such that she is able to take staff with her, motivating and encouraging them to get it right. Her enthusiasm is inspiring and she never wavers from her focus on developing quality services.
Lynn Kennedy, Chartered MCIPD | Area Director | Mentor | Commercial & Private Banking | The Royal Bank of Scotland Group
BKR Care Consultancy are pleased to be able to work with the Royal Bank of Scotland Group.
Read our latest testimonial from Lynn Kennedy, Chartered MCIPD | Area Director | Mentor | Commercial & Private Banking | The Royal Bank of Scotland Group
“At Natwest Mentor we recognise the importance of partnering with specialist professionals who can add deeper value to our customer relationships and compliment our consultative services in Employment Law and Health & Safety”… click here to read the full review !
Signature Senior Lifestyle engaged BKR Care Consultancy to undertake a series of Regulation 10 support visits of our services as part of an extensive Quality Assurance program across the organisation, in order to cross reference against our own internal processes. We found the BKR Care Consultancy team had an in depth knowledge, not only in respect of regulation and compliance matters, but also the working practices of services.
Signature has benefited from the expertise of the BKR Care Consultancy team during and after the visits both by the provision of comprehensive and detailed reports and recommendations, and also from direct feedback given at site at the end of each visit. Given the standard and quality of the service that we received from BKR Care Consultancy, we would have no hesitation in recommending their services to others.
BKR CC provided independent training sessions for Providers and Managers with independent quality assurance and scoring of the sessions. The average score across all sessions was 8.7 with one score of 15 (out of 10)