Signature Senior Lifestyle engaged BKR Care Consultancy to undertake a series of Regulation 10 support visits of our services as part of an extensive Quality Assurance program across the organisation, in order to cross reference against our own internal processes. We found the BKR Care Consultancy team had an in depth knowledge, not only in respect of regulation and compliance matters, but also the working practices of services.
Signature has benefited from the expertise of the BKR Care Consultancy team during and after the visits both by the provision of comprehensive and detailed reports and recommendations, and also from direct feedback given at site at the end of each visit. Given the standard and quality of the service that we received from BKR Care Consultancy, we would have no hesitation in recommending their services to others.
BKR CC provided independent training sessions for Providers and Managers with independent quality assurance and scoring of the sessions. The average score across all sessions was 8.7 with one score of 15 (out of 10)